Support

Shipping

How fast we ship, what it costs, and how to track it.

ProcessingWithin 2 business days
Flat rate$8 — free over $100
Delivery3–7 business days
Ships fromOur US warehouse
Rates & timing

Options.

Delivery estimates are business days after your order ships and don't include the 2-day processing window.
MethodDelivery estimateCost
Standard (US)3–7 business days$8 flat — free over $100
InternationalNot available yet

Standard US shipping is a flat $8, free on orders over $100. Tax is calculated at checkout for supported regions.

Order journey

What happens next.

01Order placed

You get a confirmation email immediately.

02Packed

We pack and ship within 2 business days.

03Shipped

Tracking is emailed at dispatch and shows in your account.

04Delivered

Typically 3–7 business days after dispatch.

Tracking

A tracking number is emailed the moment your order is dispatched, and you can see order status and tracking any time under My Account. If it's been more than 2 business days with no shipping email, check your spam folder, then contact us or email support@rustyace.co with your order number.

Address changes

Double-check your address at checkout. We can usually update it before the order ships — contact us right away with your order number. Once it's shipped we can't reroute it. [CONFIRM who pays to reship a package returned for a bad address.]

Taxes

Tax is calculated at checkout for supported regions, based on the address you're shipping to.

International orders

We don't ship internationally yet. US orders only for now.

Rusty Ace Club boxes

Member boxes ship monthly once you join, with tracking emailed the same way as any other order. Club details

Damaged or wrong items

Our mistake, our cost. Contact us within 7 days of delivery with a photo and we'll replace or refund immediately — no return shipping needed. Full returns policy

Question about an order?

Have your order number handy. We read everything and answer within two business days.