Returns
If the hat isn't right, we'll make it right.
- Return Window
- 30 days from delivery
- Condition
- Unworn, unwashed, tags attached
- Return Shipping
- Free. We send a prepaid US label
- Refund Timing
- 5-10 business days after we receive it
How to return.
Get Your Label
We reply within two business days with a prepaid label.
Ship It Back
Pack it up and drop it off.
Get Refunded
Refunds go to your original payment method. Your bank may take a few extra days to post it.
What we can and can't take back.
Returnable
Unworn and unwashed, with tags attached · Within 30 days of delivery · Free of odors (smoke, campfire, cologne) and pet hair · In the original packaging where possible · Damaged, defective, or incorrect items, always.
Not returnable
Worn, washed, or altered hats · Returns more than 30 days after delivery · Giftcards · Sale items · Rusty Ace Club boxes: limited-run designs are final sale (we'll still make damaged, defective, or incorrect items right)
Exchanges
Fastest route: return what you have and place a new order. Want to swap sizes instead? Contact us and we'll hold your size if it's in stock.
Damaged, defective or wrong item
Our mistake, our cost. Contact us within 7 days of delivery with your order number and a photo, and we'll replace it or refund you right away. No need to ship anything back.
Something not right?
Send us your order number and we'll take care of it within two business days.
