Returns & Exchanges
If the hat isn't right, we'll make it right.
How to return.
Send your order number and reason through the contact form, or email support@rustyace.co, within 30 days of delivery.
We answer within two business days with a prepaid US return label.
Pack the hat unworn and unwashed with its tags attached, and send it back.
We refund within 5–10 business days of receiving your return.
What we can and can't take back.
Returnable
- Unworn and unwashed, with tags attached
- Returned within 30 days of delivery
- Free of smoke, cologne, pet hair, sweat or dirt
- In the original packaging where possible
- Damaged, defective or incorrect items — always
Not returnable
- Worn, washed or altered hats
- Hats returned without their tags attached
- Items returned more than 30 days after delivery
- [CONFIRM — final sale / clearance items]
- [CONFIRM — Club boxes, 1-of-1 custom hats, gifts]
Exchanges
The fastest way is to return what you have and place a new order. If you'd rather swap sizes, reply to your order confirmation email and we'll hold the size you want if we have the inventory.
Return shipping cost
We cover it. Start your return through the contact form and we'll send you a prepaid label for US returns — there's nothing to pay to send it back.
Damaged, defective or wrong item
Our mistake, our cost. Contact us within 7 days of delivery with your order number and a photo of the issue, and we'll replace it or refund you immediately. No need to ship anything back.
Refund timing
Refunds are issued to your original payment method within 5–10 business days of us receiving the return. Your bank may take a few extra days to post it.
Rusty Ace Club boxes
[CONFIRM CLUB POLICY — not stated on the current site.] To stop future boxes, month-to-month memberships can be canceled anytime; 6-month plans run through their term and don't renew. Club details
Gifts
[CONFIRM GIFT POLICY — not stated on the current site.] Include the order number from the packing slip when you get in touch.
Something not right?
Send us your order number and we'll take care of it within two business days.