FAQ

Most orders ship the same day, packed in-house by our team, and land within 3-7 business days after dispatch. Full detail on the Shipping page.

Standard US shipping is a flat $5, and free on orders over $75. Need it faster? Expedited and Priority are available at checkout. See Shipping.

Standard: $5.00
Expedited: $7.50
Priority: $10.00

No problem. In your cart, before you pay, select the "More Payment Options" button. From there you can choose Standard, Expedited, or Priority delivery.

Tracking is emailed the moment your order is dispatched and it's also under My Account. If it's been more than two business days with no tracking email, check your spam folder and then contact us.

Not yet. We ship within the US only at this time.

Check with neighbors and around the property first. If it doesn't turn up, contact us with your order number and we'll help track it down.

You've got 30 days. As long as it's unworn, unwashed, and still has the tags, send it back. Full terms on the Returns page.

Use the contact form with your order number and tell us what you'd like to do. We'll send you a prepaid US return label.

We do. US returns come with a prepaid label, so there's nothing to pay to send it back.

The fastest way is to return what you have and place a new order. If you'd rather swap sizes, reply to your order confirmation email and we'll hold the size you want if we have the inventory.

Our mistake, our cost. Contact us within 7 days of delivery with your order number and a photo, and we'll replace it or refund you immediately. No need to ship anything back.

Refunds are issued to the original payment method within 5-10 business days of us receiving the return. Your bank may take a few extra days to post it.

Every Rusty Ace hat is one size fits most, with an adjustable closure so you can dial in the fit.

Most likely. The adjustable closure fits a wide range of head sizes. If you're unsure, contact us before you order and we'll help you out.

A five-panel trucker and a wool-felt rancher, in rotating colorways. Browse them under All Hats.

For most styles: spot-clean with cold water and mild soap, air dry, and never machine wash. Wool felt and trucker styles need slightly different care.

Core styles are restocked regularly, but limited runs sell out permanently. If you're after a sold-out one, contact us and we'll let you know what's coming.

Every order is hand-packaged and shipped in the USA by our own team. Manufacturing details for each style are listed on its product page.

$35/month with no commitment, or $30/month with our 6-month plan, billed monthly. Our best value. Either way, your exclusive box ships every month.

Every box comes with a collectible Rusty Ace poker chip, featuring a unique design. Collect 6 chips and you'll unlock a bonus hat in your next box + boosted odds to win our monthly giveaway.

Boxes ship monthly once you join.

Month-to-month memberships can be canceled anytime. Six-month memberships run through their term and simply don't renew if you cancel.

Each month's hat is a member-only exclusive, handpicked by us. That's part of the surprise. Plus, members get a say by voting on upcoming designs.

Because Club hats are exclusive, limited-run designs, all Club boxes are final sale. But if your hat arrives damaged, defective, or incorrect, we'll make it right.